FAQ

Our page of queries and curiosities, where answers are waiting to be discovered. Please reach out if you don’t find what you are looking for below.

How much does it cost to access Sprout?

Sprout membership is $189 per month for adults and $99 per month for kids.

What’s included in a Sprout membership for families?

Your membership covers:

  • Unlimited access to Nurse Practitioner care for each family member
  • Same- or next-day urgent appointments
  • Annual wellness and developmental milestone checks for kids until 5.5 years of age
  • Annual DEXA body composition scans for moms and dads
  • Consults and assessments by our expert allied health team: SLP, OT, Physio, Clinical Counsellor, and Parenting Coach
  • Parent coaching and mental health support for kids and adults
  • Unlimited guidance from our Health Navigator for any healthcare questions or referrals
  • Extras like access to the Earlybird Parenting App and Rootd Premium App (for anxiety relief right in your pocket) 

One monthly fee includes all of these services, with no hidden costs.

Is Sprout covered by MSP?

No. Sprout’s services are not eligible for MSP coverage.

I don’t have a family doctor. Can Sprout provide medical services?

Sprout is not a substitute for your family doctor. Our focus is on optimizing your family's health and wellness. If, however, you don’t have access to a family doctor, it is within our Nurse Practitioner’s scope of practice and duty of care to take care of your medical needs. And we’re happy to do so. We do not charge an additional fee for taking this on. Nor do we bill MSP for these services (or for anything offered through Sprout).

What if I already have a family doctor? What benefits can Sprout offer?

Sprout is here to complement — not replace — your family doctor. We offer:

  • More time and attention: Longer visits to talk about everything from fevers to development and nutrition.
  • A consistent care team: You’ll see the same familiar faces each visit, so you never feel like a number on a list, and the team knows you and your family. 
  • Same-day appointments: Fast help when urgent issues pop up.
  • Prevention-focused care: Regular check-ins, developmental tracking, and health and wellness planning for your whole family.

Many families use Sprout alongside their GP for added support, convenience, and peace of mind.

What child and family health services does Sprout offer?

Sprout Family Health, located in Victoria, BC,  offers a full range of care for children and families, all under one roof. Our services include:

  • Access to an expert team with big hearts and big brains, led by our  Nurse Practitioner
  • Access to our Health Navigator (Registered Nurse) on speed dial to answer any of your health-related questions
  • Developmental milestone checks to support your child’s growth at every stage
  • Assessments, triage, and referrals from our Speech and Language Pathologist, Occupational Therapist, Clinical Counsellor, and Physiotherapist
  • Parenting coaching and guidance for everything from sleep and sibling rivalries to school transitions
  • Extras include annual DEXA body composition scans, access to the Earlybird Parenting App and Rootd Premium App, as well as special member resources and events
  • Same-day and next-day urgent appointments when you need attention or something unexpected comes up

We focus on preventative care that is warm, welcoming, and designed for families.

Can I get same-day or next-day appointments for my child at Sprout?

Yes! Sprout members in Victoria and surrounding areas have access to same-day or next-day appointments for urgent concerns on a first-come, first-served basis. If your child wakes up with a new symptom or you need quick advice, simply contact us. Our team is here to help, in person or virtually, when you need it most.

What’s included in a visit to the Sprout team?

Sprout visits are designed to be longer and more in-depth, so we can:

  • Listen
  • Ask questions
  • Track patterns
  • Understand the whole picture
  • Collaborate on a personalized health plan tailored to you

All visits include dedicated time with your Nurse Practitioner or allied health provider, a thorough review of your concerns, and next steps or follow-up as needed. Sprout visits are never rushed, and you’ll leave with a clear plan for next steps. 

What kind of services can the Nurse Practitioner provide?

Our Nurse Practitioners (NPs) have a full scope of practice and are experts in family medicine. They are licensed and trained to prescribe medications, order laboratory and diagnostic tests, and initiate referrals to specialists. We take it a step further though. At Sprout, our NPs focus on keeping you healthy. This means annual comprehensive assessments, counselling on longevity, and time spent on preventative health. NPs at Sprout are also recruited and trained to have a special focus on pediatric and adolescent care.

How do I know if Sprout is the right fit for my family’s healthcare needs?

We know how important it is to find the right healthcare professionals to meet your needs. We created Sprout Family Health to help young families thrive with a specialized team to support growing little ones. 

Additional information about our model, which is designed particularly for the needs of young families, our team, and the growing list of extras we offer our members, including developmental milestone checks and Dexa body composition scanning, can be found on our About page.

Do I get unlimited care with my membership?

You get unlimited care with our Nurse Practitioner and unlimited access to our Health Navigator (a registered nurse on call). The rest of the team (Parenting Coach, SLP, OT, Physio, Mental Health) are available as needed to provide assessments, brief intervention, treatment planning, and referrals. When you need a course of therapy or treatment, your Sprout care team will make a referral to the right professional to treat your issue. We’ll stay involved with regular check-ins and will support the process.

Can I get reimbursed through my insurance plan?

In most cases no. Some Healthcare spending accounts may reimburse a portion of your membership fees.

Are there additional fees beyond the annual membership?

There are no hidden fees.

We do however offer a number of companion services that fall outside of the membership program. We haven’t bundled these in with our membership fees because we don’t want people to pay for services they don’t need. For example, if you have a couple of teenagers, you don’t need a lactation consultant or post natal pelvic physiotherapy.

What companion services do you offer?

Here’s a list of our companion services that you would pay for separately from membership:

  • Sleep consultations
  • Lactation consultations
  • Development consultations
  • Behaviour change coaching
  • Food and nutrition services
  • Pelvic Health physiotherapy

And more to come.

Can I get a virtual healthcare appointment for my child with Sprout?

Absolutely. Sprout offers secure virtual visits for members, so your family can get medical advice, care, or check-ins from the comfort of home. It’s just one way we make healthcare more flexible for busy families.

Do I have to sign up for the entire year? Or can I do a monthly membership?

We offer annual memberships. That's because we believe in giving families time to truly experience the benefits of our care model. Ready for healthcare with heart? Join here.

What’s the difference between Sprout and a walk-in clinic?

Unlike walk-ins, Sprout is focused on timely, preventative health and offers an annual membership that provides:

  • Continuity: The same team gets to know your family and follows your child’s health over time
  • Proactive care: We focus on development, wellness, and long-term health, not just quick fixes when you’re sick
  • Whole-family support: Parenting guidance, allied health, and ongoing care for kids and parents
  • Convenience: Same- or next-day urgent appointments, virtual visits, and a health team that knows you and your healthcare goals

How are you able to offer so much for so little? All this is less than the cost of a massage?!

We set out to intentionally design a new approach to healthcare that is exceptional, affordable, and made for families. Here’s how we do it:

  • We embrace virtual and telehealth appointments. It’s more convenient for patients and translates to lower overhead. We, of course, do in-person appointments too.
  • We rent a room. Sprout rents space at Tall Tree Health in James Bay for all our in-person appointments. It’s a wonderful and cost-saving arrangement. Also, their space is gorgeous.
  • Team-based care. This is the big one. Every time someone sees a physiotherapist (PT), a Clinical Counsellor, an Occupational Therapist (OT) or a Speech Language Pathologist (SLP), they lower the cost of Sprout. This isn’t exactly intuitive, but stay with us. When you call in with a sore back or a sprained ankle, we’ll book you with our physio who is on-call, has more expertise in musculoskeletal medicine, and is less expensive than our Nurse Practitioner on an hourly basis. Same with mental health (Clinical Counsellor), functional health (OT), and speech and communication (SLP). And voila, you get access to specialized expertise and we keep our costs low. We’re just as surprised as you are that not everyone is practising this way.

Where is Sprout Family Health located, and what areas do you serve?

Sprout Family Health is located at 555 Superior Street in downtown Victoria, BC. We serve families throughout Greater Victoria and the surrounding communities. Whether you visit us in person or connect virtually, we’re always here for your family.

Do you serve families outside of Victoria?

Yes! While our clinic is located in downtown Victoria, we care for families across Greater Victoria, including Oak Bay, Saanich, Westshore, Sidney, View Royal, Brentwood Bay, and beyond. We also welcome families from other areas such as Mill Bay, Cowichan, Sooke, and the Gulf Islands. 

Did You Know, Dear Readers?

Healthcare with heart means you never feel like a number.

Read On
Illustration of a mole with glasses reading a book

Join Sprout

The grass is greener with Sprout. Experience the difference of healthcare with heart.

Go